Frequently Asked Questions

Are your classes free?
You’ve probably registered for enough free webinars to know that free content isn’t in-depth. It’s usually a way to sell something or gather emails to sell something in the future. And we do  the occasional webinar on our own or with a tech partner or association for that purpose. We charge for our classes so we can provide quality education that gives you thorough answers. 

Do we get the slides?
Our slides are designed for a great presentation rather than to be a handout, so we don’t send the deck. For most classes we provide a Resource Guide for reference after class.

I didn’t get my link to the class
Sometimes emails get caught in spam filters. Please check your spam, junk, or promotions folder to see if the email is there. The other reason that you may not have received a receipt or link email is due to a typo when inputting your email address during registration. Happens all the time!

If you didn’t receive an email with login information, please email meghan@iriscreative.com. The hour before the live session we are preparing for class and may not see your message. If you miss the live class, you will still have access to the replay.

I didn’t get the replay
The replay email is sent by noon Eastern the day following class. Sometimes emails get caught in spam filters. Please check your spam, junk, or promotions folder to see if the email is there. All replay emails use the subject line “Master Class Replay.” Search for that in your inbox and junk folder. If you still don’t have it, please email before the 7-day replay period ends. If you would like extended access to the replay, sign up for the full Foundations in Nonprofit Marketing Course and get access for the current calendar year from January 1 to the following January 31 – 13 months total access to all the Foundation classes.

I missed the replay
If you clicked to watch the replay and got an error or it wasn’t not available, that means that the replay period included with the class has ended. If you would like extended access to the replay, sign up for the full Foundations in Nonprofit Marketing Course and get access for the current calendar year from January 1 to the following January 31 – 13 months total access to all the Foundation classes.

Can I get a receipt?
The registration system automatically sends a receipt for class with the subject line “Invoice.” Look in your email or junk folder to see if it is there. If you didn’t receive it, or what is included is not what you need, please email us and we will send one for you.

Do I get a Certificate?
Participants in the Foundations of Nonprofit Marketing Course will receive a Certificate at the end of the program. If a certification of participation is needed for an individual class, please contact us and we’ll provide one for you.

Is there a deadline to sign up for the Foundations class?
You can sign up anytime and get access to the full curriculum. All classes that have already run live will be available in your course as recordings to watch right away.

What’s the difference between the Course a Class and a Lesson?
The Course is a series of 12 monthly classes that have been developed to work together to build understanding and the core skills a nonprofit marketer needs.

A class is an individual session. Each of the individual classes in the course may be taken on its own. Additionally, we offer classes on marketing skills and trends throughout the year that are not in the Foundations program.

A lesson is a 30-minute session on a very narrow topic. Lessons are often created to supplement classes with content that is more detailed than can be provided in class.

If you have topics you think we should develop as a course, class or lesson, please let us know!

How long are the classes?
Our classes typically run 75-90 minutes. The variation is because we encourage participation and questions. This makes for a better class experience for everyone.

Nonprofit Toolkit is a service of Iris Creative Group, Inc.
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